Counter has a great concept of designing your own burgers in several combinations in a pretty nice lounge setting and their location at Forum mall is pretty convenient. The issue at this place is consistency of service and how burgers are cooked. In chain restaurants, the service is generally consistent but here, it depends on the shift and how crowded the place is on that day. In more than one occasion, my burger came out differently cooked than ordered. Medium instead of rare, well-done instead of medium, and so on. I tend to let go of these things and don't send my food back but when it repeats and becomes a guessing game, it becomes an item to worry. I still go there from time to time because the location is great though. When good service pairs with correct order, it's a great place. Definitely worth making the stop, maybe you'll be luckier than me.